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Whether you have a question about patio furniture, pergolas, or an existing order, our team is ready to help.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can use that number to follow your delivery status in real time through the carrier's website.
What is your return policy?
We offer 30-day returns on eligible items. If something does not work for your space, please review our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or size?
Exchanges are handled on a case-by-case basis. Contact our team with your order number and the item you would like instead, and we will walk you through your options.
What materials are your patio furniture sets made from?
Our collections feature a range of materials including powder-coated steel, weather-resistant wicker, and treated hardwoods. Each product page lists exact materials so you can choose the best fit for your outdoor space.
Do your pergolas and gazebos require professional installation?
Most of our pergolas and gazebos are designed for at-home assembly with included hardware and step-by-step instructions. For larger structures, we recommend having a second person to assist with lifting and securing panels.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Replies
Our team aims to respond to every inquiry within one business day so you are never left waiting.
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Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
30-Day Returns
Owned and operated by Active House Living, we stand behind every piece with a straightforward 30-Day Returns window.
